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Privacy Policy
Information we may collect
The information handled by an online casino depends on how you use the website and which services are available to you. Some information is provided directly by you, some is created through your activity and some may be received from service providers that help operate the website. We aim to collect information that is relevant to running the account, protecting players, providing support and meeting applicable obligations.
Account and personal details
This may include your name, date of birth, contact details, account username, login information, location details and other information needed to create and manage an account. We may also record your preferences, account settings, responsible gambling choices, support enquiries and communications relating to the services.
Verification documents
To confirm identity, age, location, account ownership or eligibility, we may request verification documents and related information. This may include an identity document, evidence of address, information needed for security checks and the outcome of checks completed by authorised verification or screening providers. Verification information helps reduce fraud, unauthorised account use and other risks.
Payment and transaction information
We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment attempts and other transactions. Payment providers may process your payment details directly and provide us with information needed to confirm a transaction, prevent misuse, resolve disputes and maintain accurate records. We do not need to retain every payment credential in order to provide the services.
Device, cookie and usage data
When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, general location, language settings, referring website, pages viewed, access times and interactions with website features. We may also record login activity, security events, error reports and information about how the services are used.
Information from other sources
Information may be received from payment processors, identity and verification services, fraud prevention providers, hosting companies, analytics providers, customer support platforms or other lawful sources. These sources help us verify information, protect accounts, process transactions and keep the website operating properly.
How we use and share information
Personal information is used for purposes connected with operating an online casino and providing the services you request. Depending on the circumstances, information may be used to:
- Create, administer and secure your player account.
- Provide games, account functions, customer support and other requested services.
- Process deposits, withdrawals and other account transactions.
- Confirm identity, age, location and eligibility to use the services.
- Carry out anti-fraud, security, risk and financial crime checks.
- Detect suspicious, unlawful, automated or unauthorised activity.
- Manage responsible gambling tools, restrictions and player protection requests.
- Communicate with you about your account, transactions, security and support matters.
- Send marketing communications where permitted and where required consent has been provided.
- Improve website performance, usability, features and customer support.
- Prepare aggregated or de-identified information for analysis and service improvement.
- Meet legal, accounting, tax, dispute resolution and record-keeping obligations.
We may also use information to establish, exercise or defend legal rights, protect players and service providers, investigate suspected misconduct, manage complaints and respond to lawful requests. Information is handled where it is necessary to provide a requested service, comply with an obligation, protect the security and integrity of the website or for another lawful purpose.
Service providers and other disclosures
Information may be shared with carefully selected providers that help operate the website and services. These providers may include payment processors, identity and verification services, fraud prevention services, hosting and technology providers, customer support platforms, analytics providers and professional advisers. Providers are expected to use information only for the services they perform and to apply suitable security measures.
Information may also be disclosed when necessary to comply with a lawful request, protect the rights or safety of players and others, investigate fraud or unlawful activity, resolve a dispute or support a business change. If information is transferred to or handled in another country, appropriate safeguards will be considered in accordance with applicable privacy requirements. We do not sell personal information as a general business practice.
Marketing communications may be sent where permitted. You can withdraw consent to marketing or opt out of promotional messages at any time. Withdrawing marketing consent does not stop essential communications about account security, transactions, responsible gambling, service availability or important account changes.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to keep you signed in, remember preferences, support account and security functions, measure performance and understand how features are used. Some cookies may be necessary for the website to work, while others may support analytics, personalisation or communications.
You can manage, block or delete cookies through your browser settings. Your browser may also provide controls for stored website data, tracking preferences and notifications. If you block or delete certain cookies, some account features or parts of the website may not function as intended.
Security of information
Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and restricted access based on work responsibilities. Access to information is limited to people and providers who need it for legitimate purposes.
No website, online service or method of transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a secure device and notifying support promptly if you believe your account or information has been compromised. We may suspend activity, limit access or take other protective steps when a security risk is identified.
Retention of information
Personal information is retained only for as long as it is reasonably needed for the purposes described in this Policy. This may include account administration, transaction processing, dispute handling, security, support, service improvement and record keeping. Some records must be kept for a period required by law even after an account is closed.
When information is no longer required, it may be securely deleted, destroyed or de-identified. Information may nevertheless remain in backups or records for a reasonable period, or may be retained where necessary for legal, security, dispute or operational purposes.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held and withdrawing consent to marketing communications.
Making a data request
To exercise your privacy rights or ask a question about how your information is handled, contact support@corgibet-casino.click. Please describe your request clearly and provide enough information for us to understand what you need. We may ask for reasonable details to verify your identity and protect your account before responding.
- Access: ask for a copy of personal information held about you, subject to applicable limitations.
- Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where possible.
- Deletion: ask for personal information to be deleted where there is no ongoing lawful reason to retain it.
- Marketing consent: withdraw consent or opt out of promotional communications by contacting support or using an unsubscribe option where one is provided.
A request to delete information may not remove records that must be retained for legal, security, transaction, dispute or record-keeping purposes. It may also affect the ability to use an account or particular services. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Where a change is significant, additional notice may be provided through the website or another appropriate communication method.
We encourage you to review this page periodically so you remain informed about how information is handled. If you have concerns about this Policy or the use of your information, contact support@corgibet-casino.click.